Residential aged care

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With scandals such as that at a South Australian aged care facility for dementia patients – and more recently at multiple Queensland aged care facilities – where several deaths were caused by improper care, the sector has increasingly been under the spotlight.

The first report notes that five people associated with the now-closed South Australian facility were the subject of adverse findings of maladministration: the nursing director, the service manager, one doctor, a nurse and a health department official.

An official inquiry found there had been failures in clinical governance, incidents of rough handling of patients, excessive use of restraints and a high level of injuries.

Astonishingly, the inquiry found that “senior people, including some ministers and chief executive, who were responsible by virtue of their office for the delivery of care and services to the consumers, should have known what was going on but did not”.

Not all care shortfalls in aged care facilities have fatal outcomes. Nevertheless, many have serious consequences for the residents and their families.

Conversation starter

If you or a loved one has been in an aged care facility – or you have worked in one – we invite you to explore and have Your Say and explore any of the following sub-topics in this section of the website:

Aged care residents’ rights and responsibilities
Medication management
Clinical care
Resident meals (including fluids)
Communication
Companionship
Personal care
Hygiene, sanitation
Personal safety and security
Property loss or damage
Financial abuse
Falls, physical harm, abuse
End-of-life and palliative care
Deaths
Staffing in residential aged care

Staff:resident ratios
→ Training
Off-loading to hospitals

Have your say on aged care-2

Care in aged care facilities

Privacy statement

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Older People Speak Out (OPSO) – the publishers of the Your Say On Aged Care website – will only collect, store, use, disclose and destroy personal contact information in accordance with the Privacy Act 1988.

Schedule 1 to the Privacy Act 1988 contains the Australian Privacy Principles which regulate the way in which organisations such as OPSO can collect and use personal information.

The Your Say On Aged Care Privacy Policy below sets out the way in which OPSO complies with these principles.

Privacy Policy

Any time you complete a submission to the Your Say On Aged Care website – via the provided online or downloaded form – you will be prompted to provide personal and contact information.

Whether submitting on your own behalf, or on behalf of another individual who no longer has the access, ability or capacity, you will be required to provide personal and contact information relating to you as well as any individual/s for whom you may be acting.

Personal and contact details will be kept confidential, unless – in specific cases – you otherwise direct or grant permission for its release.

This personal and contact information may be used by OPSO to clarify or verify details provided.

Personal information will not be shared with a third party unless it is lawfully requested or there is an immediate risk to one or more individuals.

On the form, you will be given the option to receive communication from OPSO in the future and invited to become a member. You may accept or decline either offer.

In line with legislative requirements, OPSO will not use your details for communication unrelated to the Your Say On Aged Care project without your express permission.

OPSO will only use information you provide to external parties where such use is lawful.

If accidental or unauthorised use – or disclosure – occurs, OPSO will act quickly to rectify and remedy the situation.

All reasonable steps will be taken by OPSO to protect your personal and contact information from misuse, interference, loss, unauthorised access, modification or improper disclosure.

  • All paper files will be secured in locked cabinets
  • All information stored electronically can only be accessed by authorised OPSO personnel who have been apprised of their obligations under the Privacy Act
  • Our computer systems and databases are protected via firewalls, intrusion detection and other technologies.

Your personal information and contact details will be retained separately – for the duration of this project – from the descriptive content you provide that may be used for publishing online.

With any content you submit that is intended for publication, you may elect to remain anonymous or to use one or more suitable pseudonyms, however, you will be required to indicate the region from which the post is being made. This detail will be included with your published content.

At any time, you may request to access personal information held by OPSO about you or the person/s for whom you are acting and you may request correction of any inaccurate details.

The lifespan of the Your Say On Aged Care website is intended to be limited, with its closure likely to be at the end of 2018, unless otherwise required or notified.

At the time of the website’s closure, all personal information provided will be destroyed unless you have given permission for your details to be used for other purposes (such as receipt of OPSO emails or requested OPSO membership).

Privacy statement

Your say on aged care form

PLEASE READ BEFORE COMPLETING FORM FIELDS:

      • This form comes in two sections
        • Fields 1-10 contain contact information that
          will not be published without your prior permission
        • Fields 11-15 contain information that you give
          permission to be reviewed, edited if necessary, and published
      • All required fields must be completed before you submit
      • Before completing the form below, please read the site’s Submission instructions
      • Reminder – information provided for publication may be edited
      • SPECIAL NOTE: Should you need to complete the details off-line,
        please download the form here and mail your completed form to:
    • Your Say on Aged Care
      c/- OPSO
      PO Box 1037
      Mt Gravatt Qld 4122.

      YOUR SAY ON AGED CARE FORM

 

Your Say on Aged Care Form

Disclaimer

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The information contained in this website is for information and information-sharing purposes only.

This information is provided by OPSO and by those who contribute via its
Your Say on Aged Care Submission form.

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on any linked website.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or funds arising out of, or in connection with, use of this website.

Through this website, you are able to link to other websites which are not under the control of OPSO.

We have no control over the nature, content or availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Your Say on Aged Care website up and running smoothly. However, OPSO takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Credits, copyright and disclaimer

Copyright

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© Older People Speak Out 2018

While OPSO is the author of this website, it is immediately placing its textual content in the public domain.

Text from this site may be reproduced, with proper acknowledgment of the source, viz., Your Say on Aged Care website (yoursayonagedcare.com.au).

However, the copyright on images and illustrations on this site remains with the photographer and may not be reproduced without written permission which can be requested by contacting him via email.

Credits, copyright and disclaimer

Credits

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Credits

Web builder:     Trina McLellan

A friend of Older People Speak Out (OPSO) since it was formed more than two decades ago, Trina McLellan is a journalist/editor, communicator, researcher and educator who many years earlier had been a university student of OPSO’s founder, Val French OAM. Since OPSO began, Trina has assisted from time to time with the organisation’s media awards and training events and has provided occasional advice to its committees. OPSO has contracted Trina for the build, maintenance and promotion of this website.

Photography:    Richard (Tommy) Campion

copyright-RTC-in-the-shallowsOlder People Speak Out would particularly like to acknowledge the generous permission granted by retired Gold Coast news photographer, Richard (Tommy) Campion (pictured) for the use of his stunning photographs that feature throughout this website.

One of many children who were bullied and abused in a church orphanage in his early life, Tommy has more recently been a magnificent champion for others – like himself – who bravely gave evidence to the Royal Commission into Institutional Responses to Child Abuse.

Tommy continues to seek justice for himself and for others,, many of whom are now themselves in their advancing years.

Through all that, he continues to take many wonderful photographs each day, regardless of where in the world he might be. When asked whether he could help with this project, his immediate reply was that OPSO were welcome to use his images for this website.

Credits, copyright and disclaimer