Staff at a Queensland aged care facility that failed 15 of 44 key quality measures during an unannounced visit by auditors have subsequently admitted that residents were left underfed, unfed, and were sponged instead of being showered because of time constraints.
In a written memo to staff after the audit, the facility’s management instructed staff to attempt to feed residents on three occasions and if those attempts failed, they were to discard the food.
Residents at the facility had also told auditors they were being left on toilets for prolonged periods.
Do you work in an aged care facility where things are not what they should be? Or are you or a loved one involved with a facility where this is evident? What things could be done differently or better? What do you believe are the factors behind this shortfall? Have those concerns been raised with the facility’s management or an external authority? What was the response?