Lack of communication between staff and with residents and their families and carers is a growing concern. But when communication breaks down to such an extent a resident’s life is put in danger, families and carers find their loved ones can be put in life-threatening situations.

That, sadly, was the case just over a year ago for one Queensland family, who has since spoken publicly about the care shortfalls and communication barriers their mother faced before she died of a preventable infection.

Conversation starter

Have you or your loved one found communication issues have impacted the care received in an aged care facility? What was your experience? Was the aged care facility responsive to your concerns? Was this situation addressed or did it lead to further issues? Did you end up lodging a formal complaint?