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With scandals such as that at a South Australian aged care facility for dementia patients – and more recently at multiple Queensland aged care facilities – where several deaths were caused by improper care, the sector has increasingly been under the spotlight.

The first report notes that five people associated with the now-closed South Australian facility were the subject of adverse findings of maladministration: the nursing director, the service manager, one doctor, a nurse and a health department official.

An official inquiry found there had been failures in clinical governance, incidents of rough handling of patients, excessive use of restraints and a high level of injuries.

Astonishingly, the inquiry found that “senior people, including some ministers and chief executive, who were responsible by virtue of their office for the delivery of care and services to the consumers, should have known what was going on but did not”.

Not all care shortfalls in aged care facilities have fatal outcomes. Nevertheless, many have serious consequences for the residents and their families.

Conversation starter

If you or a loved one has been in an aged care facility – or you have worked in one – we invite you to explore and have Your Say and explore any of the following sub-topics in this section of the website:

Aged care residents’ rights and responsibilities
Medication management
Clinical care
Resident meals (including fluids)
Communication
Companionship
Personal care
Hygiene, sanitation
Personal safety and security
Property loss or damage
Financial abuse
Falls, physical harm, abuse
End-of-life and palliative care
Deaths
Staffing in residential aged care

Staff:resident ratios
→ Training
Off-loading to hospitals

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