Improvement needed throughout process

Aged care assessments

We had an ACAT done for my father and then when we required additional services. A second service provider called on us and we had to go through everything again, distressing to my father, and the 2 ACAT documents caused confusion.

There should be one document and, if another service provider is brought into the mix, the previous document should be continued with. It would be preferable to deal with one service provider, rather than two.

Care in aged care facilities

Litany of issues with aged care ratios

I have a long paper trail of issues dealing with residential aged care and the lack of staff. I have heard recently that the government is asking for ratios to be accounted for in facilities. It is a huge problem, especially in the aged care industry.

The facility that I am dealing with never seems to have enough staff. I am finding that, during the time I spend with my husband at the facility, I am left to do things for him that are the staff’s responsibility.

Care in aged care facilities Home