Submission instructions


Submissions to this website will only be published that have come from individuals who have identified themselves, their location within Australia and a contact number.

These personal details are not for inclusion in published posts. However, if we have questions about your submission, a team member may contact you for clarification.

If you haven’t already done so, please read our Privacy statement.

You may make a submission via this site at any stage, either in whole sentences or simply as dot points. All submissions will be moderated.

We reserve the right to withhold names and/or specific details in posts that may identify vulnerable individuals or present legal complications.

Suitable, moderated content will be progressively added to the various sections of this site.

Posts will be shown with one or more hashtags. Because some experiences may span more than one sub-category, you may see the same item in more than one location – e.g., #agedcare #residentialcare #daytodaycare #agedcarequalityindicators would appear in several sections.

Submissions can be made from the home page or any section of this site by following the Your Say on Aged Care motif.

If you, your family or a friend are unable to use a computer for this purpose, please have someone download our form here, then fill it out and mail it to:

Your Say on Aged Care
c/- OPSO
PO Box 1037
Mt Gravatt Qld 4122

We reserve the right to decline any submission on the grounds of inappropriate or illegal content and to edit content for clarity or where identifiable elements could present legal concerns.

Have your say on aged care-2

About this site



This website, Your Say on Aged Care, is your chance to share what you have seen or experienced – good or bad. It is also a chance for those who ultimately will craft and make decisions about where to from here to:

  • understand your concerns via concrete examples
  • value those things that are working
  • implement constructive change.

While we have begun with five key sections and many more sub-sections, these may grow over the duration of this project, so if you cannot find a space for your contribution, send one anyway and we will ensure it finds the right home.

We invite you to explore the various sections and to check out the Resources section which has additional links to relevant media coverage around aged care issues.

It is planned that the Your Say On Aged Care website will have a limited life. We plan for it to be active until at least year’s end, but we have been informed that legislation is being formulated throughout 2018 with a report due to be compiled by the end of June and draft legislation due to be presented to Parliament in September. So, the earlier you submit, the greater the chance your voice will be heard.

Please read the Submission instructions prior to telling us about your experiences.




It’s no secret that many Australians are deeply unhappy about the quality of residential and in-home care provided to its elderly and infirm.

The Federal Government’s Aged Care Complaints body reports quarterly, with its September 2017 quarter showing 1,286 complaints were received relating to residential, in-home and community care in just three months.

Indeed, the crisis in aged care is so deep and systemic that, after calls from seniors and aged care providers, the Federal Government recently announced it would close and replace the Australian Aged Care Quality Agency (AACQA) because it could not be trusted to act.

According to a report in The Age, the agency failed to detect and act on a number of shocking cases of inadequate care, abuse and neglect.

The table below shows the breakdown of complaints received in the September quarter 2017 by the Aged Care Complaints Commissioner from all states and territories.

State/ Territory No. of complaints % of complaints relating to
aged care facilities
% of complaints relating to
in-home care
% of complaints
relating to
community care
NSW 421 71.3% 26.9% 0.2%
Vic 345 79.4% 19.4% 1.2%
Qld 303 75.7% 24.8% 0.7%
SA 106 84.0% 14.2% 1.9%
WA 48 75.0% 27.1% 0.0%
Tas 24 66.7% 33.3% 0.0%
ACT 21 47.6% 47.6% 4.8%
NT 11 63.6% 36.4% 0.0%
Source: Australian Government’s Aged Care Complaints Commissioner

Indeed, official complaints sent to the Aged Care Complaints Commission – the body charged with assessing whether industry standards are being met – were well documented.have risen from 2,996 in the year to June 2017 to 3,205 in the following six months alone.

Complaints rose from 2,996 in the year to June 2017 to 3,205 in the following six months alone.The Commission’s data also reveal the huge rise was not only in aged care complaints but that the agency also saw a significant jump in serious risk decisions:

The Commission’s data also reveal the huge rise was not only in aged care complaints but that the agency also saw a significant jump in serious risk decisions:


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This website is an initiative of Older People Speak Out, an all-volunteer group of retired and semi-retired professionals who advocate on behalf of Australians aged over 50 years.

We are an independent, free-spirited group with the experience, knowledge and qualifications to speak out on older people’s issues without fear or favour.

OPSO has been going strong for 25+ years and you can find out more about us at, where you can become a member for just $10 a year.


About this site

Submission instructions