Improvement needed throughout process

Aged care assessments

We had an ACAT done for my father and then when we required additional services. A second service provider called on us and we had to go through everything again, distressing to my father, and the 2 ACAT documents caused confusion.

There should be one document and, if another service provider is brought into the mix, the previous document should be continued with. It would be preferable to deal with one service provider, rather than two.

Care in aged care facilities

Staff:resident ratios

P-ratios-tide-footprints

Fewer staff, bigger workloads, time for caring wiped out, sometimes with serious consequences.

There are claims that cuts to qualified staff led to the death of a Queensland woman from septicaemia just two months after her aged care facility failed 15 of 44 industry standards.

As an ABC Online report notes, the centre was found to be lacking in the level of food, fluids and personal care, with not enough “appropriately skilled and qualified staff” and insufficient monitoring and reporting of “clinical incidents”.

It two other reports in the Sunshine Coast Daily another Queensland aged care facility – with a previously unblemished record – that had cut 722 hours from its fortnightly staff roster last year subsequently failed eight of 44 industry standards.

The reported shortfalls, worryingly, were in medication management, clinical care and specialised nursing care needs.

Staff-to-resident ratios in both cases drew the wrath of residents, families and, in the latter case, the district’s federal member.

Conversation starter

Are you satisfied with level and quality of clinical or nursing care provided in your – or your loved one’s – aged care facility? Are there sufficient staff to provide a decent service? What needs to change? Have you been able to raise your concerns with anyone and, if so, what was the response? Did care improve afterwards?

Have your say on aged care-2

Care in aged care facilities