Personal care

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Staff at a Queensland aged care facility that failed 15 of 44 key quality measures during an unannounced visit by auditors have subsequently admitted that residents were left underfed, unfed, and were sponged instead of being showered because of time constraints.

In a written memo to staff after the audit, the facility’s management instructed staff to attempt to feed residents on three occasions and if those attempts failed, they were to discard the food.

Residents at the facility had also told auditors they were being left on toilets for prolonged periods.

Conversation starter

Do you work in an aged care facility where things are not what they should be? Or are you or a loved one involved with a facility where this is evident? What things could be done differently or better? What do you believe are the factors behind this shortfall? Have those concerns been raised with the facility’s management or an external authority? What was the response?

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Care in aged care facilities

Companionship

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You would think that aged care facilities should be well-placed to tackle social isolation. But three Victorian experts say research has shown seniors living in residential care report feeling lonelier than those who remain in the community.

With social connectedness a key determinant of health, it was alarming to hear the Aged Care Minister Ken Wyatt announce last year that up to 40 per cent of people living in residential aged care were not receiving any visitors at all.

This Australian Ageing Agenda article looks at ways to break the cycle of loneliness and isolation.

Conversation starter

Have you or a loved one had concerns about isolation, loneliness or neglect issues in aged care residents? What actions would you like to see taken?

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Care in aged care facilities

Communication

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Lack of communication between staff and with residents and their families and carers is a growing concern. But when communication breaks down to such an extent a resident’s life is put in danger, families and carers find their loved ones can be put in life-threatening situations.

That, sadly, was the case just over a year ago for one Queensland family, who has since spoken publicly about the care shortfalls and communication barriers their mother faced before she died of a preventable infection.

Conversation starter

Have you or your loved one found communication issues have impacted the care received in an aged care facility? What was your experience? Was the aged care facility responsive to your concerns? Was this situation addressed or did it lead to further issues? Did you end up lodging a formal complaint?

Have your say on aged care-2

Care in aged care facilities